Megawin Privacy Policy – Data Protection & User Privacy for Malaysia

01 Introduction & Scope of This Policy

This Privacy Policy explains how megawin ("we", "the platform") collects, processes, stores, and protects your personal information ("User", "you") when you use our website at megawin.lv or the megawin App on any device. It also outlines your rights regarding the data we hold.

By registering an account or continuing to use the megawin platform after this policy is updated, you confirm that you have read and understood how we handle your data as described in this document. If you disagree with any part of this policy, please stop using our platform and contact our support team to close your account.

This Policy applies to all data collected through the megawin website, mobile App, live chat, email, and any other interactions you have with our platform. It does not apply to third-party websites or services you may access via links within our platform.

02 Types of Personal Data We Collect

MegaWin only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what our services require.

Data you provide directly:

• Full name as it appears on your official identification document.
• National identification number (MyKad) or passport number for foreign nationals.
• Date of birth for age verification (18 years and above).
• Active email address and mobile phone number.
• Full current residential address.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identity document for KYC verification purposes.

Data collected automatically:

• IP address and general geographic location (city or state level only).
• Device type, operating system, web browser, and App version used.
• Session data including pages visited, time spent on each page, and actions taken within the platform.
• Cookie and similar tracking technology data (see Section 6 for more details).
• Account activity logs including login, deposits, wagering, and withdrawals.

03 Purpose of Use of Your Personal Data

Every piece of data we collect has a clear and specific purpose. megawin will not use your data for any purpose other than those stated here without obtaining your consent first.

04 Data Sharing with Third Parties

MegaWin does not sell, rent, or trade your personal data to any third party for their own commercial gain. This is a core commitment we have never and will never compromise.

However, there are limited situations in which we may need to share your data with certain parties:

• Service Providers: Technical partners such as cloud service providers, payment gateways, and analytics providers that help us operate the platform. They are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
• Legal Requirements: If we are required by law, court order, or direction from a competent authority to disclose your information. We will notify you where we are permitted to do so.
• Fraud Prevention: To the relevant authorities or agencies where fraudulent activity, money laundering, or suspected financial crime is involved.
• Business Transfers: In the event of an acquisition, merger, or asset sale, your data may be transferred as part of the business assets, subject to the same or equivalent privacy policy.

05 Security & Data Protection

MegaWin continuously invests in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, misuse, or alteration.

• All data transmitted between your device and megawin's servers is protected by 256-bit SSL encryption — the industry standard for international banking and finance.
• Sensitive data such as passwords are stored in an irreversible hashed format. Even megawin itself cannot view your password in its original form.
• Access to user data within megawin is restricted on a need-to-know basis. All access is logged and monitored.
• Our systems undergo regular security testing and vulnerability scanning to identify and address any risks promptly.
• We have a comprehensive incident response plan. In the event of any data breach, we will notify affected users within the timeframe required by law.
• Two-factor authentication (2FA) is available for all accounts and is strongly recommended as an additional layer of protection.

While we take all reasonable precautions, no security system in the world can guarantee 100% absolute protection. Therefore, you also play an important role in keeping your account secure by ensuring you use a strong password and do not share your login credentials with anyone.

06 Cookies & Tracking Technologies

MegaWin uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is used, and deliver more relevant content to you.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Stores your preferences such as language, display theme, and game settings so you do not need to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand how players use the platform — which pages are most popular, where players encounter difficulties, and how to improve the overall experience. This data is processed in aggregate and does not identify individuals specifically.
• Marketing Cookies: Used only with your consent to display more relevant megawin advertisements or promotions. You may withdraw this consent at any time in your account settings.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of our platform.

07 Your Rights Over Your Personal Data

MegaWin respects your rights over your personal data. You hold the following rights, which you may exercise at any time by contacting our support team:

08 Data Retention & Deletion Period

MegaWin does not retain your personal data longer than necessary for the purpose it was collected, except where a legal obligation requires retention for a longer period.

• Active account data: Retained for the duration your account is active and for a defined period following account closure for audit and compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with tax and anti-money laundering (AML) legal requirements.
• Customer support communication logs: Retained for 3 years for service quality purposes and dispute reference.
• Analytics and access log data: Typically retained for 12 to 24 months before being anonymised or deleted.
• Marketing data: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer needed and there is no legal obligation to retain it, megawin will securely delete or anonymise it using approved procedures.

09 Links to Third-Party Websites

The MegaWin platform may contain links or references to third-party websites or services in certain contexts. MegaWin's Privacy Policy does not apply to any such third-party websites or platforms.

MegaWin is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit separately before providing them with any personal information.

Third-party game providers integrated within the MegaWin platform are subject to data protection agreements that ensure player data is handled to a standard consistent with our own policy.

10 Privacy Policy Amendments & Contact Us

MegaWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All amendments will be published on this page along with the new effective date.

For significant amendments, we will notify you via an in-platform notification or your registered email at least 7 days before the amendment takes effect, giving you sufficient time to review the changes.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the megawin support team is ready to assist you via 24/7 live chat available on our platform and App. We are committed to addressing all privacy-related enquiries within a reasonable timeframe and with full professionalism.